Something not working? Write to us.

Common questions

Is Lucid Lock free?

Yes. The dream journal, dream signs, reality-check reminders, Face ID lock, export and the first phase of your training program never require a purchase. A subscription unlocks the later phases of the program, the MILD and SSILD techniques, optional wake-back-to-bed, and Insights.

How do I cancel my subscription?

Through Apple, not through us: Settings → your name → Subscriptions, on your iPhone. Cancelling stops the next renewal and you keep access until the period you've paid for ends. Deleting the app does not cancel a subscription.

I paid but the app says I'm on the free tier.

Open Settings in the app and tap Restore Purchases. That asks Apple directly whether this Apple Account has an active subscription. If it still doesn't unlock, email us with the date of purchase and we'll sort it out.

Can I get a refund?

Refunds are handled by Apple, not by us, so we can't issue or approve one on Apple's behalf. Write to us anyway if something went wrong; we'll help where we can. The request itself goes through reportaproblem.apple.com.

Do I need an account?

No. There is no sign-up, no password and no server holding your journal. That's also why we can't recover your entries for you. See the next question.

How do I back up or move my dreams?

Settings → Export gives you everything you've written as Markdown and JSON through the standard share sheet. This version doesn't sync between devices, so an export is the way to move your journal or keep a copy.

How do I delete everything?

Settings → Delete All Data, inside the app. It's immediate and it's final: we hold no copy to restore from.

Something's broken, or a technique is costing me sleep.

Email us. For bugs, the iPhone model and iOS version help a lot. And if a night-time technique is disrupting your rest, stop using it. The program is built to be paused, skipped or slowed down at any time.

Reporting a privacy concern

Lucid Lock collects nothing from the app: no account, no analytics, no server that receives your dreams. The Privacy Policy sets out exactly what that means, including the one thing this website can receive if you type it in. If you think something doesn't match that, tell us at [email protected] and we'll answer.

Not what support is for

Lucid Lock is a training aid, not a medical device, and we can't give medical advice. If you're dealing with ongoing sleep problems, nightmares or distress, please talk to a healthcare professional. The health and safety section of the Terms has more on this.

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